“Blink” defies the long standing common sense and conventional wisdom within our society and, particularly, within our professional workspace, by putting an intriguing and thought provoking statement at the very beginning of the book as the cover page subtitle, i.e. “The Power of Thinking without Thinking”. The journey begins from there and ends through the six chapters of the book where the author, Malcolm Gladwell, explores various aspects of human psychology while making the case for his core propositions, i.e. the ingenuity of human subconscious, through his powerful skills of storytelling.
The author claims that the “Thin Slicing”, the ability of our subconscious processing of the brain, called as the “Internal Computer”, to find patterns in situations based on very narrow slices of experience, is a central part of what it means to be human. The “Coup d’oeil” i.e. Power of Glance as well as snap decision make huge difference in the situations that demands to be really quick. To show the power of snap decision, the author brings the story of Vic Braden, one of the world’s top tennis coaches, who was able to call out a “double fault”, which is a rare event for a tennis player in a professional game, almost without any miss. There were no explainable clues that he could come up with on how he could make that snap decision just before the player’s going for double fault. In the book, it describes as: “Snap judgments are, first of all, enormously quickly: they rely on the thinnest slices of experience but they are unconscious. They take place behind a locked door and we are not very good at dealing with the fact of that locked door as they happen in our subconscious part of the brain processing”. Now the question may come to the mind that is there any formal way to create a process or structure that is conducive to make effective snap judgment? It turns out that, yes, there can be structures created to support spontaneity to foster snap judgment. Malcom Gladwell has shown that the spontaneity of decision can be better made through “less is more” i.e. by not overwhelming with voluminous data and processing. The proves in the book are: the mind blowing victory of Van Riper in the Millennium Challenge war game and simplifying the triage process of heart attack patients in Cook county hospital. Though spontaneity may sound like a random and chaotic structure but it’s far from that. The ability to become effectively spontaneous demands years of training in the relevant field.
If the Thin Slicing and Snap Judgments are all sounds like the panacea, let’s be clear that, it’s not the only color Gladwell wanted to paint the entire book with. There are dark sides that he wants the readers to be aware of. He reminds the shocking abject judgment in the American political history that he called as “The Warren Harding Error”. The dark side of Thin-slicing is that the snap judgments are made without getting below the surface of the situation that creates a condition where the “Blink” is often the root of prejudice and discrimination. The author has explained the famous Implicit Association Test (IAT) and showed how it unearths the bitter reality of our unconscious attitudes that may be utterly incompatible with our stated conscious values.
Gladwell then told us the story of Kenna who is a victim of snap decision not because that snap judgment was wrong but because, the snap judgment was inappropriately used to assess an unconventional musician. In the same line, Pepsi Challenge through a blind test was a famous failure for Coca Cola Company that entirely missed that what people says about a snap judgment doesn’t necessary holds true when the real consumption happens. In those instances, the experts’ skills of meticulous evaluation is much more effective than that of the thin slicing of experience as they might not be able to grasp the totality of an experience. So, it’s also important to use the right way to ask people for their snap judgments.
Gladwell then explored the science behind a fascinating side of human psychology i.e. the Art of Mind reading. He explains the research of Ekman and Friesen who have identified close to three thousand facial expressions and encoded them into “action-unit (AU)” to identify the facial displays of human emotion. Though human mind can be read through those “AU” but in a fast moving and stressed situation, people sometime lose the ability to read those clues, called as “temporary autism”, the drives people to bad judgment and inaccurate decision making. The case study of Diallo of Bronx, shot and killed by police officers, was such an example. He suggested that the gaffe of mind reading caused by “temporary autism” can be prevented by creating a white space i.e. giving enough time and space between the observation and decision making.
At the end of reading the six chapters of the book, readers may feel an apparent contradiction where the author blames the blind testing in one chapter and then advocates for the same in the next. But this would be clearer by his suggestion in the conclusion where he strongly recommends utilizing the moment of blink carefully. He puts forth a guiding principle on when to blink and when to think: “On straightforward choices, deliberate analysis is best. When questions of analysis and personal choice start to get complicated - when we have to juggle many different variables - then our subconscious thought processes may be superior, …contrary to conventional wisdom”. One thing the author could do differently in the book was to keep out the too much detail from the stories to retain the brevity of the book, but nonetheless, this is a fascinating book that took us through the complex ally of unconscious brain to show us the power of spontaneity and snap judgment i.e. “blink”.
Book Review: Gladwell, Malcolm (2007). “Blink: the power of thinking without thinking”.